Below is a list of frequently asked questions. If there is something we have not covered, please contact us.

What are the centre's opening hours?

Monday to Thursday: 8:30am - 5.30pm
Friday: 8.30am - 4.30pm

Do I need a doctors referral to see you?

A doctor's referral is not necessary, unless you require treatment under a Work Cover, DVA or Third-party Insurance claims.

We work closely with local general practitioners and with local medical specialists, as well as those in Sydney and Tamworth, to provide you with the optimum level of care. We will advise you if we feel you should consult your doctor or seek referral to a specialist (e.g. for medication or further investigation).

What are your fees?

Our fees are in line with Australian Physiotherpay Association guidelines. Charges may vary according to the type of treatment provided, and the time required.

Fees for private physiotherapy can be redeemed through your health fund.

We cater for Work Cover and Third Party treatment, with direct billing to the relevant insurance company, and we are also happy to manage Department of Veterans' Affairs patients.

What does treatment involve?

We use a wide variety of treatments. The approach used will depend on your condition and the stage of recovery / healing. There is no "one size that fits all". All treatment is tailored to the individual, once you know the benefits / risks and alternatives. We also tailor treatment depending on your goals.

Examples of treatment methods you may experience are manual therapy, which includes:

  • Joint mobilisation
  • Joint manipulation
  • Soft tissue techniques
  • Specifically targeted excercises
  • Orthotic therapy for lower limb mechanics
  • Dry needling / acupuncture for pain relief
  • Measures to manage swelling and inflammation
  • Muscle training and core stability

We pride ourselves on using the most up-to-date approaches and technologies. Consequently, we utilise real-time ultrasound for biofeedback for accurate muscle training in care stability programmes. We also use GaitScan ™ technology for accurate prescription of custom orthotics.

What to expect on your first visit?

Please arrive 5-10 minutes early for your first appointment. This will give you time to fill in some forms with our receptionist.

Please bring any scans or reports from previous investigations or treatments.

You will then be greeted by our physiotherapist and taken to a private treatment room.

We will listen to your explanation of your concerns and reasons for seeking Physiotherapy assessment. We will ask you specific questions about your problem in an attempt to understand it thoroughly. We want to know what you expect from us.

Next we will examine you. This could involve us feeling simple movements of your wrist, knee, back or whatever your particular area of concern. This assessment will give us a good idea of what your condition is and what we and you should do about recovery.

The next important step is to explain to you what is wrong and what is not wrong. We give you a diagnosis and recommend a course of action which in most cases will involve some manual therapy treatment from us and some exercise for you to do at home. This takes the form of a discussion. It's not us telling you what to do since we respect that you also have a good idea of what your body responds to and what it does not. We recommend a plan of action giving you an idea of how much treatment is required and a time frame for recovery.

We then implement the treatment and develop the exercises required. Massage, soft tissue release, mobilization, manipulation or any of the many other techniques we utilise. At the end of the session we will be clear about our recommendation for further treatment or ongoing exercise. We will usually print pictures of the exercises we have recommended and write down how much to do and how often. Everyone is different and some may not need further treatment while some may need a series of sessions.

We encourage you to provide us with feedback on your condition by phone or email.

What to wear?

So we can accurately asses your injury, please wear clothing that allows us to visulaise the injured area, and for you to feel comfortable in. We provide gowns, but you may prefer other suitable clothing. If we are undertaking rehabilitation with you, please wear clothing you are comfortable exercising in.

How long are the consultations?

Generally, most appointments are thirty minutes. We spend one-on-one time with you throughout the appointment. Some more complex conditions may take longer. If you are wanting to book in for multiple problems, please notify the receptionist, as a longer appointment will be required. Extended consultation fees may apply in these circumstances.